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1. Why use WhyQ?
WhyQ is about giving time back to your customers and clients. Giving them the ability to manage their waiting time & make the most of their day thus reducing the need for extra waiting areas in your business. Save on staffing costs and increase custom satisfaction, they will appreciate it!
2. Who can benefit from WhyQ?
Any business who often has clients waiting for meetings or consultations. Hair dressers, doctors offices, banking institutions etc
3. How easy is the system to use/Does it require staff training?
The system is designed to be as easy as possible for all users, this accessibility makes it extremely easy for all staff to use the system without any steep learning curve. All you need is a computer and web access.
3. How do customers join the Queue?
Customers can join via, your businesses website, sending an SMS from their mobile/cell to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member.
4. Does WhyQ require the customer to download an app?
No, since we service is entirely based on SMS messenger services, as long as the customer has a phone that accept and reply to SMS messages they are ready to go!
5. Does WhyQ require the customer to have a smart-phone?
No, Why Q will go to any phone as long as it receives SMS messages.
6. What queuing options can I give the customer?
While our system is highly customisable, the main options for the customer once they have joined the queue are,
a) Check their position in the queue (Reply S)
b) Check the estimated time before they will be called back (Reply S)
c) Request more time (Reply T)
d) Leave the the queue (Reply L)
Key FeaturesWhyQ is about giving time back to your customers and clients. Giving them the ability to manage their waiting time & make the most of their day thus reducing the need for extra waiting areas in your business. Save on staffing costs and increase custom satisfaction, they will appreciate it!
2. Who can benefit from WhyQ?
Any business who often has clients waiting for meetings or consultations. Hair dressers, doctors offices, banking institutions etc
3. How easy is the system to use/Does it require staff training?
The system is designed to be as easy as possible for all users, this accessibility makes it extremely easy for all staff to use the system without any steep learning curve. All you need is a computer and web access.
3. How do customers join the Queue?
Customers can join via, your businesses website, sending an SMS from their mobile/cell to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member.
4. Does WhyQ require the customer to download an app?
No, since we service is entirely based on SMS messenger services, as long as the customer has a phone that accept and reply to SMS messages they are ready to go!
5. Does WhyQ require the customer to have a smart-phone?
No, Why Q will go to any phone as long as it receives SMS messages.
6. What queuing options can I give the customer?
While our system is highly customisable, the main options for the customer once they have joined the queue are,
a) Check their position in the queue (Reply S)
b) Check the estimated time before they will be called back (Reply S)
c) Request more time (Reply T)
d) Leave the the queue (Reply L)
Online Queue Management System
The Skiplino mobile app is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the locations for the different services you offer. An ideal solution for your loyal and frequent visitors. Professional queue management software ensures that your customers are helped in the. Order they arrived in your waiting area. In addition to displaying the “now serving” number in the queue, you can also display advertising, announcements, instructions, opening hours and much more.
Queue management software is developed with the purpose of making the user’s life easy. It allows the user to have a track of all the service at one place which can thus be management with immense ease. All the services are managed in such a manner which reduces the user’s work load which they had to bear earlier.
Schedule Appointments
Now users can schedule all their appointments at a single place with the help of the Qwaiting- Queue Management Software.
Queue Control Functions
All the different functionalities that are deployed for handing the queue of customers are housed by the software.
Different Reporting
Different types of reporting that include online as well as historical reporting are included in the features of the software.
Notifications/ Alerts
Personalized notifications and alerts will be sent to the users who are in waiting in a queue for availing their service.
Ticket Printing
The software will generate a ticket that will showcase the complete details of the service that the user is going to avail.
Remote Configuration
All the configuration settings are done remotely from the server and are parameter based. They do not require any programming.
Screen Display
The software will display the number of waiting customers, the length of the line and also the complete digital signage functionality.
Service Documentation
Customer Queue Management System software, free download Filehippo
This feature will describe all the different interactions with the help of predefined transaction codes and free text.